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Privacy Policy

Casa Joseph Troncones — Joseph Hotels & Resorts, S.A. de C.V.

1. Identity and Address of the Data Controller

JOSEPH HOTELS & RESORTS, S.A. DE C.V. (hereinafter “the Controller”), Tax ID RFC JHA2312019Z6, located at Troncones, Municipality of La Unión, Guerrero, Mexico, is responsible for the processing of your personal data in accordance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.

2. Personal Data Collected

The Controller collects the following categories of personal data:

  • Identification data: full name.
  • Contact data: email address and phone number.
  • Service usage data: number of guests, check-in/check-out dates, reservation times for spa, restaurant, events, and private dining services.

No sensitive personal data is collected.

3. Purposes of Processing

Your personal data will be used for the following primary purposes (necessary for the service relationship):

  • Managing and confirming reservations for accommodations, restaurant, spa, events, and other hotel services.
  • Communicating information about your reservation, changes, or cancellations.
  • Complying with applicable legal and tax obligations.

Secondary purposes (not essential, but enabling a better experience):

  • Sending promotions, special offers, and marketing communications.
  • Preparing internal statistics and improving services.

If you do not wish your data to be used for secondary purposes, you may notify us by sending an email to the address listed in the Contact section.

4. Data Transfers

Your personal data may be transferred to the following third parties without requiring your consent, pursuant to applicable law:

  • Zavia CRM reservation engine, to process and manage online reservations.
  • Competent authorities when required by law.

We do not transfer personal data to third parties for commercial purposes beyond those described in this Policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for the following purposes:

  • Google Analytics: traffic analysis and user behavior on the site.
  • Google Ads: conversion tracking and advertising campaigns.
  • Retargeting: displaying relevant advertisements to users who have previously visited our site.

You may configure your browser to reject cookies; however, some features of the site may be affected. By continuing to browse our site, you consent to the use of cookies in accordance with this Policy.

6. Your Rights

You have the right to Access, Rectify, Cancel, or Object (ARCO rights) to the processing of your personal data. To exercise these rights, please send a request to:

  • Email: [CONTACT EMAIL]
  • Address: Troncones, Municipality of La Unión, Guerrero, Mexico.

Your request must include: full name, a clear description of the right you wish to exercise, and a copy of a valid ID. We will respond within a maximum of 20 business days.

7. Changes to this Privacy Policy

We reserve the right to update this Policy at any time. Changes will be published on our website: https://casajosephtroncones.com

8. Last Updated

June 2026.

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